Processing & Fulfilment
All orders are prepared within 1–2 business days before shipping. During promotional periods or high-volume sales, processing times may be slightly extended. Once your order ships, you’ll receive an email confirmation with tracking details.
Shipping Options
Within Canada
- Shipped via Canada Post
- Standard and Express shipping options available at checkout
- Estimated delivery: 3–7 business days
- Free Standard Shipping on orders of CA $100 or more (before taxes)
- Orders below the free-shipping threshold are charged based on order weight
Local Pickup (Vancouver, BC)
Customers in British Columbia may select Free Pickup at checkout and collect their order from 2843 Granville St, Vancouver, BC. Pickup instructions will be provided after purchase.
US Orders
- Shipped via Canada Post
- Rates calculated at checkout based on package weight and destination
- Shipping tiers vary by location and are available for selection at checkout
- Estimated delivery: 2–21 business days
- Customs processing times vary are outside of our control
- Free shipping on orders of CA $150 or more (before taxes)
Order Tracking & Status
Once your order has shipped, you will receive an email with a tracking number.
- Tracking information may take up to 24 hours to appear
- Track your shipment directly through the carrier’s website
- You can also log in to your Beautitionary account to view order status and order history
You will receive email updates for any changes to your order.
Order Cancellations
Orders or items may be canceled for the following reasons:
- Payment processing difficulties
- Shipping restrictions to the provided address
- Duplicate orders
- Customer-requested cancellations
If your order is canceled, you will receive an email explaining the reason. Canceled items will not be charged.
Please note: customer-requested cancellations may not be possible once an order has been fulfilled. For assistance, contact us at sale@beautitionary.com.