SHIPPING
Beautitionary.com currently offers shipping options for the Canada and worldwide, please note that pricing, shipping costs and ship windows vary by location and order value.
Canada
Canada Post(Chitchats) and FedEx are our designated shipping carrier for all domestic orders. All orders take 1-2 business days to process and 3-7 business days to be delivered based on your choose shipping terms. We offer Standard Shipping on all orders but you have another option to change it to express. Free Shipping is available for Canadian orders of CA $80 or above. Shipping rates for orders below the CA $80 threshold will be charged based on order value. Please note Free Shipping is determined based on order subtotal before applied taxes.
Processing during promotional periods may take longer due to an influx of orders.
If you are living in British Columbia and like to save shipping charges, you can choose FREE PICKUP option as method of your shipping and come pick it up in our designated location.
International
Canada Post and FedEx are our designated carrier for all International orders. Pricing is calculated at checkout and is determined by both the weight of your parcel as well as location. Shipping tiers are dependent on location and will be available for selection after order confirmed.
All orders require 1-2 business days to process. Processing during promotional periods may take longer due to an influx of orders. Depending upon the tier you select, the ship window can range from 2 days to 21 days. Customs clearance processing times vary. We do not offer free shipping for International orders.
ORDER STATUS
How can I find the status of my order?
As soon as your order ships, you will receive an email updating you on the delivery status with an associated tracking number. You can view your order’s delivery status directly on the shipping carrier’s website by entering your unique tracking number. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.
You can also login to your Beautitionary online account at any time to view the status of pending orders as well as your complete order history, please note that you will receive emails from us for any update on your order.
Order Cancellations
Occasionally, orders or parts of an order are canceled by our system for various reasons. Some of those reasons include:
1) Item(s) not available
2) Difficulty in processing payment information
3) Inability to ship to address provided
4) Duplicate order placed
5) Canceled due to a customer request
If your order is canceled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any canceled items. If you are interested in placing a new order or if you have questions about a canceled order, please contact Beautitionary Customer Service via email at [email protected] . Please note that order cancellation requests made by customers may not be fulfilled if the order has been fulfilled by our warehouse.